Toyota
Nissan Versa
 Sedan Service Manual
Driver information & multimedia » Audio, visual & navigation system (AV)
Multi AV system

Symptom Table

RELATED TO AUDIO

Symptoms Check items Probable malfunction location
The disk cannot be removed. AV control unit Malfunction in AV control unit.

Refer to AV "On Board Diagnosis Function".

No sound comes out or the level of the sound is low. No sound from all speakers. - Speaker circuit shorted to ground.

Refer to AV"Wiring Diagram".

- AV control unit power supply and ground circuits malfunction.

Refer to AV "AV CONTROL UNIT : Diagnosis Procedure".

Only a certain speaker (front door speaker LH, front door speaker RH, rear door speaker LH, rear door speaker RH) does not output sound. - Poor connector connection of speaker.

- Sound signal circuit malfunction between AV control unit and speaker.

Refer to:

- AV "Diagnosis Procedure" (front door speaker).

- AV "Diagnosis Procedure" (rear door speaker).

- Malfunction in speaker.

Refer to:

- AV "Removal and Installation" (front door speaker).

- AV "Removal and Installation" (rear door speaker).

- Malfunction in AV control unit.

Refer to AV "On Board Diagnosis Function".

Noise is mixed with audio. Noise comes out from all speakers. Malfunction in AV control unit.

Refer to AV "On Board Diagnosis Function".

Noise comes out only from a certain speaker (front door speaker LH, front door speaker RH, rear door speaker LH, rear door speaker RH). - Poor connector connection of speaker.

- Sound signal circuit malfunction between AV control unit and speaker.

Refer to:

- AV "Diagnosis Procedure" (front door speaker).

- AV "Diagnosis Procedure" (rear door speaker).

- Malfunction in speaker.

- Poor Installation of speaker (e.g. backlash and looseness).

Refer to:

- AV "Removal and Installation" (front door speaker).

- AV "Removal and Installation" (rear door speaker).

- Malfunction in AV control unit.

Refer to AV "On Board Diagnosis Function".

Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads) Poor connector connection of antenna or antenna feeder.

Refer to AV "Feeder Layout".

No radio reception or poor reception. - Other audio sounds are normal.

- Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).

- Antenna amp. ON signal circuit malfunction.

Refer to AV "Diagnosis Procedure".

- Poor connector connection of antenna or antenna feeder.

Refer to AV "Feeder Layout".

No satellite radio reception. There is malfunction in the CONSULT self diagnosis result.

Refer to AV "CONSULT Function".

- Malfunction in antenna, antenna feeder or AV control unit. Perform DTC diagnosis.

Refer to AV "Diagnosis Procedure".

- Poor continuity in antenna feeder.

- Poor connector connection of antenna or antenna feeder.

Refer to AV "Feeder Layout".

There is no malfunction in the CONSULT self diagnosis result.

Refer to AV "CONSULT Function".

- Poor continuity in antenna feeder.

- Poor connector connection of antenna or antenna feeder.

- Loose satellite radio antenna mounting nut.

Refer to AV "Feeder Layout".

Buzz/rattle sound from speaker The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle. Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim section.

RELATED TO HANDS-FREE PHONE

  • Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the vehicle.
  • It is possible that a malfunction is occurring due to a version change of the phone even though the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and check that it operates normally. It is important to determine whether the cause of the malfunction is the vehicle or the cellular phone.

Check Compatibility

1. Make sure the customer's Bluetooth related concern is understood.

2. Verify the customer's concern.

NOTE: The customer's phone may be required, depending upon their concern.

3. Write down the customer's phone brand, model and service provider.

NOTE: It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers.

4. Go to "www.nissanusa.com/bluetooth/".

a. Using the website's search engine, find out if the customer's phone is on the approved list.

b. If the customer's phone is NOT on the approved list: Stop diagnosis here. The customer needs to obtain a Bluetooth phone that is on the approved list before any further action.

c. If the feature related to the customer's concern shows as "N" (not compatible): Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as "Y" (compatible) in the "Basic Features".

d. If the feature related to the customer's concern shows as "Y" (compatible): Perform diagnosis as per the following table.

Symptoms Check items Probable malfunction location
Does not recognize cellular phone connection (no connection is displayed on the display at the guide). Repeat the registration of cellular phone. Malfunction in AV control unit.

Replace AV control unit. Refer to AV "Removal and Installation".

Hands-free phone cannot be established. - Hands-free phone operation can be made, but the communication cannot be established.

- Hands-free phone operation can be performed, however, voice between each other cannot be heard during the conversation.

The other party's voice cannot be heard by hands-free phone. Check the "microphone speaker" in Inspection & Adjustment Mode if sound is heard.
Originating sound is not heard by the other party with hands-free phone communication. Sound operation function is normal.
Sound operation function does not work. Microphone signal circuit malfunction.

Refer to AV "Diagnosis Procedure".

The system cannot be operated. Steering switch malfunction.

Replace steering switch. Refer to AV "Removal and Installation".

Steering switch signal circuit malfunction.

Refer to AV "Diagnosis Procedure".

All steering switches do not work. Steering switch ground circuit malfunction.

Refer to AV "Diagnosis Procedure".

RELATED TO NAVIGATION

Symptoms Check items Probable malfunction location
Navigation system is inoperative. Navigation malfunction. - Malfunction in SD card.

- Malfunction in AV control unit.

Refer to AV "On Board Diagnosis Function".

Steering switches malfunction. Steering switch signal circuit malfunction.

Refer to AV "Diagnosis Procedure".

Voice activated control malfunction. Microphone signal circuit malfunction.

Refer to AV "Diagnosis Procedure".

Steering switch signal circuit malfunction.

Refer to AV "Diagnosis Procedure".

RELATED TO REAR VIEW CAMERA

Symptoms Check items Probable malfunction location
Rear view camera is inoperative. Reverse signal circuit malfunction. Reverse signal circuit malfunction between BCM and AV control unit.

Refer to AV "Diagnosis Procedure".

Camera image signal circuit malfunction. Camera image signal circuit malfunction between rear view camera and AV control unit.

Refer to AV "Diagnosis Procedure".

Rear view camera malfunction. Replace rear view camera.

Refer to AV "Removal and Installation".

    More about «Audio, visual & navigation system (AV)»:

    Precautions

    Audio system

    Diagnosis and repair workflow

    Power supply and ground circuit

    Front door speaker

    Rear door speaker

    Normal operating condition

    Audio unit

    Front door speaker

    Rear door speaker

    Roof antenna

    Precautions

    System

    Diagnosis system (audio unit)

    Diagnosis system (bluetooth control unit)

    Diagnosis and repair workflow

    Power supply and ground circuit

    Front door speaker

    Rear door speaker

    Bluetooth voice signal circuit

    Bluetooth control signal circuit

    Microphone signal circuit

    Steering switch

    Audio system

    Normal operating condition

    Audio unit

    Front door speaker

    Rear door speaker

    Roof antenna

    Steering audio control switch

    Bluetooth antenna

    Bluetooth control unit

    Microphone

    Precautions

    System

    Diagnosis system (audio unit)

    Diagnosis system (bluetooth control unit)

    Diagnosis and repair workflow

    Power supply and ground circuit

    Front door speaker

    Rear door speaker

    Bluetooth voice signal circuit

    Bluetooth control signal circuit

    Microphone signal circuit

    Steering switch

    USB Connector

    Audio system

    Normal operating condition

    Audio unit

    Front door speaker

    Rear door speaker

    USB Connector

    Bluetooth control unit

    Steering audio control switch

    Bluetooth antenna

    Microphone

    Roof antenna

    Precautions

    System

    Diagnosis system (AV Control unit)

    Diagnosis and repair workflow

    Inspection and adjustment

    U1000 CAN Comm circuit

    U1244 GPS Antenna

    U1258 Satellite radio antenna

    U1263 USB

    U1264 Antenna AMP

    U12AA Configuration error

    U12B0 Power supply voltage

    U12B1 Power supply voltage

    Power supply and ground circuit

    Front door speaker

    Rear door speaker

    Rear view camera image signal circuit

    Microphone signal circuit

    Steering switch

    USB Connector

    Auxiliary input jack

    Multi AV system

    Normal operating condition

    AV Control unit

    USB Connector

    Front door speaker

    Rear door speaker

    Satellite radio antenna

    Steering audio control switch

    GPS Antenna

    Nissan Versa Sedan Service Manual / Driver information & multimedia / Audio, visual & navigation system (AV) / Multi AV system

    Nissan Versa Sedan Service Manual

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