The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.
Symptom | Solution |
System fails to interpret the command correctly. | 1. Ensure that the command is valid. For additional information, refer to "Voice commands" in this section. |
2. Ensure that the command is spoken after the tone. | |
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle. | |
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on). NOTE: If it is too noisy to use the phone, it is likely that the voice commands will not be recognized. | |
5. If more than one command was said at a time, try saying the commands separately. | |
The system consistently selects the wrong entry from the phone book. | 1. Ensure that the phone book entry name requested matches what was originally stored. For additional information, refer to "Vehicle phonebook" in this section. |
2. Replace one of the names being confused with a new name. | |
3. Please speak both first and last name of contact to improve recognition accuracy. |